Return

Return & Refund Policy | TheSoulsChoice

Return & Refund Policy

Simple, transparent, and customer-first policies designed to build trust with every order.

Effective Date16 April 2026
Processing Time5-7 Business Days
Supportsupport@thesoulschoice.com
Websitethesoulschoice.com

Returns

We accept return requests for eligible products within 7 days of delivery, provided items are unused, unwashed, and in original condition with tags intact.

Non-Returnable Items

  • Used, washed, damaged, or altered products
  • Items without original tags or packaging
  • Final sale / clearance products (if marked)

How to Request a Return

Email our support team with your order number, product details, and reason for return. Our team will guide you through the next steps.

Refunds

Once your returned item is received and inspected, approved refunds are processed to the original payment method within 5-7 business days.

Exchange Policy

Size exchanges may be available subject to stock availability. Contact support as soon as possible after delivery.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos for priority resolution.

Need Help With An Order?

Our support team is here to help with returns, exchanges, and refunds.

Contact Us
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