Frequently Asked Questions
Everything you need to know about orders, shipping, returns, and TheSoulsChoice experience.
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery timelines depend on your location and shipping method.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.
Do you accept returns?
Yes, eligible returns can be requested within the stated return window if items are unused and in original condition.
When will I receive my refund?
Approved refunds are usually processed within 5-7 business days after inspection of the returned item.
Can I exchange for another size?
Yes, exchanges may be available depending on stock availability. Contact us quickly after delivery.
What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with photos so our team can resolve it quickly.
What payment methods do you accept?
We support secure online payment methods available at checkout.
How can I contact support?
You can reach us through our Contact Us page or support email for any assistance.
Still Have Questions?
Our team is ready to help you with any issue.